. . .
Telephone | Video | Internet | Wireless | Call Centers | Support | Corporate | Español
Support
Billing FAQ

 

 
 

Q:

Why is my initial bill so high?

A:

Your first bill will often be higher than expected. Our billing runs from the 1st of the month through the end of the month. If someone connects service with us while the bills are bing printed (usually the 25th through the end of the month), they will not receive a bill until the following month. The first bill received will then account for more than a month of service.

 

 

Q:

Why do I have to pay a 'RESIDENCE ACCESS' charge and a 'ACCESS LINE CHARGE'?

A:

The 'RESIDENCE ACCESS' charge is the primary service fee for providing phone service into your home. The 'ACCESS LINE CHARGE' is a mandatory Federal Government charge.

 

 

Q:

What is a Wire and a Service Order charge?

A:

These are what we charge to set a customer up in the switch for phone service.

 

 

Q:

When is my phone bill due?

A:

Phone statements are sent at the first of every month and the current amount for the month is due on the 25th of the same month.

 

 

Q:

What happens if I fail to pay my bill by the due date?

A:

If payment is not received by the 25th of the month it will reflect on your next bill. If the carried over amount is not then paid immediately you will receive a disconnect notice and the notice will indicate a disconnect date. The notice usually goes out around the 2nd week of the month and disconnects are usually the 3rd week of the month. If you need to make payment arrangements you should call our office before the disconnect date.

Late fees will also be applied and are based the the amount of the bill... 1.5%

If your service is shut off for non payment or if you discontinue service and then do not pay your bill you will receive a warning letter. This letter gives you 10 days to call our office to make arrangements. If you do not respond to this letter, immediate action will be taken with a collections agency.

 

 

Q:

Why does my bill say I have until the 25th of the month to pay... but I received a disconnect notice?

A:

This is because the bill says the 'Amount Due' is due on the 25th of the month, however, the amount past due is due immediately.

 

 

Q:

I sent my check around the 25th and it still hasn't cleared the bank... why?

A:

This is because we can not post payment while we are doing billing (printing and mailing bills) which occurs from the 25th through the end of the month. Therefore, if we receive a check after the 25th it will not be processed and posted until after the bills are mailed.

 

 

. . .

© 2005 All West Communications, INC.
50 West 100 North, Kamas, Utah 84036
Tel: 435.783.4361 or Toll Free @ 866-ALL WEST